Cancellation policy for individual room bookings and groups.
(For group, event and conference bookings, please see also further down the page.)
You and Fulufjällsgården agree on the terms of the room rental. Unless a special agreement has been reached, the following rules apply. For conferences and group bookings, special rules also apply (see further down the page).
Order and confirmation
An order is binding once it has been confirmed and you have received a booking number. This can be done orally, in writing or via a booking system. When ordering, you need to at least state name, telephone number, approximate arrival and departure time.
Arrival and departure
The hostel room is at your disposal no later than kl. 15.00 the day of arrival. On the day of departure, you must leave the room no later than 11.00. Conference and group participants we ask to check out before 10.00. The room is reserved for arrival until kl. 18.00 If you arrive later, you need to notify the hostel in advance.
Cancellation and no-show.
Private room: Unless otherwise agreed at the time of booking, cancellation must be made no later than 15.00 the day before the day of arrival. If you are absent without cancellation or cancel later than later than kl. 15.00 the day before the day of arrival, you have to pay for one day. If Fulufjällsgården had special costs due to your booking, you must reimburse them. Groups: Unless otherwise agreed at the time of booking, cancellation must be made no later than two weeks before the day of arrival. If you do not cancel or cancel later than one week before the day of arrival, you will have to pay for the package. If Fulufjällsgården had special costs due to your booking, you must reimburse them.
Early departure and indefinite stay
If you have booked for a specific period of time but leave earlier, you must pay the same compensation as for late cancellations. In addition to the price for the time you stayed at Fulufjällsgården, you pay for another day.
Fulufjällsgården's obligations and your own wishes
If the hostel cannot accommodate you on arrival, as agreed, you have the right to get an equivalent or better room at no extra cost
the hostel or other accommodation of at least equivalent standard. If you get extra inconvenience or costs, we will also reimburse this.
Smoking and pets
The hostel is non-smoking and pet-free (pets are allowed in the cottages). In the event of a violation of a smoking ban or animal ban, the hostel has the right to charge the customer a violation fee and overheads.
Payment is normally due on arrival or departure from the hostel. We accept the most common debit and credit cards, Swish and cash.
Storage of valuables and luggage in the room
Fulufjällsgården cannot take any responsibility for the property that you keep in the room or in the cottage.
Your own safety!
Always find out where emergency exits, alarm buttons and fire extinguishers are located. Look for details in the information on the inside of the room door.
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